Written on October 19, 2009 – 4:20 pm | by dave |
Oct. ’13 – Present Consulting Services Inc. (CSI) Tinker AFB, OK
IdSS Tier III Engineer – FIM
  • Contracted to support military email with the Defense Information Systems Agency (DISA).
  • Manage provisioning of large number of users into Exchange via Microsoft Forefront Identity Manager (FIM).
  • Troubleshoot issues with email accounts using PowerShell and SQL
  • Patching and Active Directory management as needed.
Dec. ’11 – Oct. ’13 Chesapeake Energy Oklahoma City, OK
IT Security Analyst
  • Tested, implemented and managed rollout of Identity Management suite using Dell QuestOne IDM.
  • Tested, implemented, managed and updated multi-factor authentication system using RSA Adapative Authentication.
  • Managed pilot of Office365 ADFS solution using Microsoft ADFS and Juniper proxy.
  • Work with primary AD engineer to help tune a multi-domain forest in Active Directory
  • Analyze business requested technology solutions to determine the most secure implementation
  • Carry out frequent assessments of current security and operations processes to align with NIST, ITIL, and various other standards
  • Troubleshoot user permissions and group policies in Active Directory to assist business groups
  • Resource and project management processes as needed or dictated by projects.

Feb. ’06 – Dec. ’11 Northrop Grumman Information Systems Oklahoma City, OK
Desktop Systems Administrator
  • Offer Tier 2/Tier 3 IT Support for 300+ local and remote users in Windows XP environment including all software/hardware issues, patching, and question-based support.
  • Provide Tier 2 Support for Blackberry convergence devices.
  • Provide touch labor and data tape shuffling duties for local servers as needed.
  • Assist with Multimedia conference room support including projectors, audio and electronic whiteboard support.
  • Consistently follow ITIL-accredited processes for information security, configuration updates, change notices, etc.
  • Repeatedly retain the highest ranked technician title for South Central division in response and resolution of problems.

May ’05 – Feb. ’06 Midland Financial Company (Contractor) Oklahoma City, OK
System Services Technician, Application Support Specialist – Bank Ops
  • Single-handedly tested, developed, launched and supported iManage Remote Capture Service, allowing commercial customers to send all daily transactions via secure internet connection to the operations department for processing using Wintel Server with SQL and AFS Applications.
  • Provided Level 2/3 Tier user support for Bank Operations Server Accounts and applications.
  • Add, Remove, and Modify logins to all Bank Ops servers and applications on multiple Wintel servers.
  • Maintained operations reporting server to provide all employees with access to critical financial reporting information via company intranet.
  • Prepare diagrams, support documents, user guides and presentations for the Bank Operations Vice President to pitch new ideas to board members and clients.

Jan. ’05 – May ’05 SSM Healthcare (Contractor) Oklahoma City, OK
IT Team Lead – High Integrity Desktop Rollout
  • 90-day contract extended to 5 months due to high quality performance of myself and my team of two sub-contractors.
  • Work directly with St. Anthony’s Hospital Information Systems department to roll out 1,500 high security desktops using
    Microsoft Systems Management Server (SMS) and Active Directory on Wintel hardware.
  • Work with my personally hired team to retrieve PC’s from any of the hospital’s 4 campuses, image PC Data, perform OS reinstall then rebuild computer data with high-security template.
  • Provide managerial oversight of metric performance of team to report to our contracting company.

Aug. ’04 – Jan ’05 Thunderbird Casino (Contractor) Norman, OK
IT Specialist Client-Server Support
  • Work with other staff to design and build an enterprise standard data center with 4 racks, 15 Wintel Servers, Network switches and cabling…all from the ground up, putting in 12 to 14 hours days to ensure timely completion.
  • Created, developed, implemented and maintained a SQL database-driven ASP helpdesk application featuring NT Authentication, technician notification, and many different features to revolutionize the way users received IT Support.
  • Migrated 50+ users from an antiquated Microsoft Mail server to a Wintel Exchange 2000 system.
  • Provided touch labor and phone support to 50+ casino employees.

Aug. ’03 – Aug ’04 Computer NERDZ! Oklahoma City, OK
Field Nerd (Field Engineer)
  • Dispatched to homes and businesses around Oklahoma City metro to repair Wintel hardware/software problems.
  • Troubleshoot, diagnose, and repair PC’s, servers, laptops, networks and various other information systems.
  • Manage time effectively enough to perform 5 to 6 service calls per day with mileage and expenses recorded.
  • Never received any negative feedback from any clients.